SUPPORT
Everything you need to know about orders, shipping, returns, and collaborations.
What is Island Customs Co.?
Island Customs Co. is a motorcycle lifestyle brand built around storytelling, craftsmanship, and rider culture. We create content, build custom bikes, develop apparel, and collaborate with brands to inspire a global riding community.
Where are you based?
We are based in Jersey, Channel Islands — a unique landscape that shapes our riding culture, visual identity, and creative work.
Do I need to be a rider to follow Island Customs?
Not at all. Many of our community members aspire to ride or simply connect with the lifestyle, design, and freedom that motorcycling represents.
How can I stay updated?
Follow us on social media and subscribe to our newsletter for new drops, films, stories, and collaborations.
Do you host events or rides?
Yes — we plan to host curated rides, community meet-ups, and special events. Details will be shared through our channels.
Can I be featured on your platform?
We collaborate with riders, builders, and storytellers. If you have a story, route, or build worth sharing, reach out via our contact page.
Do you create custom motorcycles?
Yes. Through our workshop and partners, we work on custom builds and transformations. Availability depends on project scope.
Where do you ship to?
We ship worldwide. Shipping rates and delivery times are calculated at checkout.
How long does shipping take?
- UK & Europe: 3–7 working days
- International: 7–14 working days
Will I have to pay customs or duties?
International orders may be subject to customs fees depending on your country. These are the responsibility of the customer.
Can I track my order?
Yes. Once your order is dispatched, you’ll receive a tracking link via email.
What is your return policy?
We accept returns within 14 days of delivery, provided items are unworn, unused, and in original condition.
How do I return an item?
Contact us via the support form with your order number. We’ll guide you through the return process.
Do you offer exchanges?
Yes, depending on stock availability. If your size isn’t available, we can offer a refund.
What if my item is damaged or incorrect?
Please contact us immediately with photos and your order number. We’ll resolve it as quickly as possible.
What is the Workshop Division?
Workshop Division is our premium apparel line — inspired by craftsmanship, heritage design, and the workshop lifestyle.
How does the sizing fit?
Our pieces are designed with a relaxed, slightly oversized fit. We recommend checking the size guide on each product page before purchasing.
Are your products limited?
Yes. Many of our drops are produced in limited quantities to maintain exclusivity and quality.
When do new products release?
We release products in curated drops rather than continuous stock. Join our mailing list to be notified first.
What materials do you use?
We focus on high-quality, durable materials designed for both comfort and longevity.
How should I care for my apparel?
- Wash inside out at low temperature
- Avoid tumble drying
- Do not iron directly on prints
Will sold-out items restock?
Some may return, but most drops are one-time releases.
Do you collaborate with other brands?
Yes. We partner with select brands to create unique, co-designed pieces.
What is The Agency?
The Agency is our in-house creative and marketing division. We work directly with brands to produce authentic, high-quality content and campaigns.
What kind of brands do you work with?
We collaborate with motorcycle, lifestyle, apparel, travel, and premium product brands that align with our aesthetic and values.
What services do you offer?
- Content creation (photo & video)
- Brand campaigns
- Product launches
- Social media strategy
- Location shoots
- Storytelling & editorial features
How is Island Customs different from traditional agencies?
We combine real rider experience with creative production. Our content is authentic, not staged — built from within the culture.
Can we collaborate on a campaign?
Yes. Reach out via our Agency contact form with your idea, and we’ll explore how we can work together.
Do you offer long-term partnerships?
Absolutely. We prefer building ongoing relationships with brands rather than one-off projects.
Can you shoot outside Jersey?
Yes. While Jersey is our base, we can travel depending on the project scope and budget.
What is your typical process?
- Initial discussion
- Concept development
- Production planning
- Shoot execution
- Delivery & campaign rollout
Do you provide performance metrics?
Yes. Where applicable, we provide insights on reach, engagement, and campaign performance.